Frequently asked questions!
Q: PAYPAL IS NOT LETTING ME CHECKOUT, WHAT SHOULD I DO?
A: On the off-chance that you can’t checkout with a credit card, please shoot us an email letting us know what you were attempting to order and where you live (including your postal code). We will get back to you ASAP with a total including shipping and try our best to make sure you get everything you intended to order.
Q: DO YOU ACCEPT DEMOS?
A: We aren’t actively seeking out new projects/artists at this time & we are pretty backed up on releases at the moment. However, we are always excited to hear new music and you never know, so if you are so inclined, send streamable links (Soundcloud works pretty well!) or DL links to: firstname.lastname@example.org. We do get a high number of demos and sadly we don't have time to reply to everyone who sends a demo. Rest assured, WE GOT IT & if interested, we will get back to you.
Q: MY SHIPPING IS EXPENSIVE!! WHY IS OVERSEAS SHIPPING SO HIGH?
A: Your guess is as good as ours, and believe that we are just as bummed about it as you are. Our overseas shipping calculator is not perfect (we're still ironing some issues out as they arise), and may sometimes determine a value that is higher than your actual shipping (this most often happens with very large orders). In the event this does happen, the difference will be refunded to you. If that is unacceptable, send us an email at: email@example.com and we can figure it out.
Q: I OWN A RECORD SHOP & I'D LOVE TO CARRY YOUR RELEASES, CAN I BUY DIRECT FROM YOU?
A: We cannot sell wholesale directly to shops. If you have a record shop & would like to carry Trouble In Mind titles (thank you!) please get in touch with Secretly Distribution, our distributor worldwide:
North America – firstname.lastname@example.org
International – email@example.com
They can help set up a domestic wholesale account or, (if overseas) put you in touch with their distribution partners.
Q: I RECEIVED MY RECORD(s) AND DECIDED I DON'T LIKE IT (THEM). CAN I GET A REFUND?
A: Sorry, we don't do refunds on records received.
Q: MY RECORDS SHOWED UP DAMAGED OR WERE LOST IN TRANSIT. WHAT SHOULD I DO?
A: We do our best to pack records securely, and to notify customers of any records that arrive to us with dings, or creases. Sometimes things get damaged or lost in transit. We cannot be held responsible for damage caused by USPS.
Q: I PLACED AN ORDER A MONTH AGO AND IT HAS YET TO SHOW UP. WHAT DO I DO?
A: Mailing things thru the post is WILDLY unpredictable these days. Often times things take a little longer than you think they should, especially overseas orders. Sometimes they get held up in customs for weeks. We'd kindly like to ask that you please be patient and if things seem loooooong overdue (like more than 4-6 weeks) send us an email at: firstname.lastname@example.org and we’ll see if we can figure it out.